Common queries answered
Frequently asked Questions
Yes they are. The masks we send are used by doctors and medical clinics and are 100% medical grade. We so not ship masks without this grading.
Your Handi Sani order tracking information can be found in the email we sent you at the time of shipping.
Can’t find the email in your inbox? Have a quick look in your spam or junk folder before emailing us.
You can find your tracking number in the email we send you when the order is shipped.
Your email provider might send our email to your junk or spam folder. Check there before you email us.
Don’t panic. We can change any information on your order within 12 hours of order placement. After this time we cannot change your order details as the parcel will already be making its way to you.
All the countries we ship to can be found in the checkout page. Click the countries list to see if we can deliver to you.
Still need help?
Get in touch with us
Nagosi Group Co Ltd
Suite 1A Level 2,
802 Pacific Hwy
Gordon NSW 2072